POLICIES

Retailer Requirements: Opening orders must be a minimum of $1,000 for Tack and Accessories. Stores ordering only accessories must open with a minimum $500 order. Opening orders must be paid by credit card unless approved in advance by Rafter T. Authorized dealers must have a retail store open to the walk-in buying public with regular daily store hours.

Buying Requirements: Rafter T requires that retailers buy a minimum of $2,500 in product each calendar year to maintain their “Official Retailer” status. As a Rafter T Retailer, you have access to catalogs, product photos, sale promotions, special orders and drop shipping. If a retailer drops out of “Official” status, they must begin again with the minimum opening requirements and pay by credit card. Each retailer will be notified if they are affected.

Internet Sales: Rafter T Ranch Company requests that each item placed on an e-commerce site by a retailer also be in the retailer’s inventory. Rafter T has a large warehouse of inventory that changes daily in numbers. MAP pricing is monitored on ecommerce sites. Please see our policy below.

Backorders: Rafter T Ranch Company will make every attempt to keep all products in stock. However, if an item is not in stock at the time of shipping, the unshipped item will be placed on backorder and sent later FREE FREIGHT (US only). If the retailer does not want items placed in backorder status, they must let Rafter T know and the account will be marked NO BACKORDERS.
Warranty and Returns: All Rafter T products come with a 100% guarantee of quality. If you are not absolutely satisfied with the materials or craftsmanship, you may call for a return authorization number within 30 days of receiving the item and a merchandise credit will be placed on your account. We do not accept returns for custom made items, sale, clearance, closeout or special order items. We do not refund your original shipping charges. We also guarantee our craftsmanship, but only in normal usage situations. We will not receive items damaged due to negligence.

Drop Shipments: Rafter T is happy to ship a product directly to customers from the Rafter T warehouse. This is referred to as drop shipping. Each dropship request will have a $5 handling charge added to the order. Drop ship is only available in the US.

NSF Payments and Late Payment Fees: All returned checks are subject to a $50 NSF fee. Rafter T will charge a late payment fee of 10% to ALL customers 60 days or more past due each month. At 30 days and 45 days, a reminder statement will be mailed. Once a retailer receives a late payment fee, it will be automatically placed back on credit card only status.

MAP Pricing: Rafter T Ranch Co. has established a minimum advertised price and manufacturer’s suggested retail price on each item in the Rafter T Ranch Co inventory. Our active retailers should not advertise an item on the internet, in a catalog or print ad at any price lower than 90% of MSRP.

Country of Origin: Rafter T works with multiple manufacturers to develop the entire product line. Retailers must refer to USC 1304 Title 19 for more information as to the responsibilities to maintain the COO label on all merchandise.

International Retailers: Rafter T Ranch Co. has many international retailers. Rafter T requires that international retailers have a freight forwarder in the US. Rafter T does not ship international from the warehouse.

** Rafter T reserves the right to refuse sale to any store without cause.